FAQ
Here are all the most frequently asked questions, if you don't find what you're looking for, write us an email at info@overgroundstore.com . or contact us on WhatsApp +39 3884231733
Orders and payments
You can find your favorite products both by browsing the pages of the site and by using the search engine (enter the name or number of the product to search for it). Once found, add the product to the cart (if you want to buy it) or to the wishlist (if you want to buy it or view it later).
Browse the site (or search) to find the products you want.
Select size and color and then click “Add to cart”. Repeat for all the products you wish to purchase.
Go to your cart to check the total amount, change your selection, use any promotional codes. Then click on “Proceed to checkout” to proceed.
Choose whether to place the order as a registered user or as a guest. Choose the shipping method (express courier or delivery to the store) and the payment method (credit card, PayPal or cash on delivery).
In a few days your package will be delivered to the address you chose.
Inside the cart you can:
Change the quantity of each product, add it to the wishlist or delete it; enter a code to take advantage of a discount or promotion; check the total amount of your order before proceeding and completing the purchase.
You can choose to pay with: credit or debit card (Mastercard, Visa, Maestro, Visa Electron and PostePay), PayPal, cash on delivery (not available for in-store delivery and for orders over €499), Klarna and Gift Card. Order management costs are free for all payment methods.
Once you receive the order confirmation email, your order will be processed and then sent the tracking number with which you can monitor your order.
How long does delivery take?
The overall delivery times do not vary between express courier shipping and in-store delivery. These are calculated by adding the order preparation times to the shipping times.
To optimize delivery times, your order may be processed in multiple shipments.
Preparation times If the items are immediately available in stock, orders received from Monday to Friday (excluding public holidays) are processed the same day if placed before 1pm or the following working day if placed after 1pm. Orders received on Saturday and Sunday are processed the following Monday.
Shipping times 1-2 working days (3-4 in case of deliveries to Basilicata, Calabria, Sicily and Sardinia). Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 - 19:00). In exceptional cases, deliveries may be delayed due to force majeure (e.g. strikes or weather conditions).
One size ?
Our garments have an oversized fit and therefore fit more sizes, if you have any doubts do not hesitate to contact us on WhatsApp at +39 3884231733 we will be happy to help you better understand your size 99% of our customers are always satisfied.
In the evening, if the order was placed before 3pm it will be shipped the same day and as soon as we have the tracking link from the courier we will send you an email with it.