Exchanges and Returns

You can request a return or exchange within 7 days of delivery.

Return/Exchange Shipping

  • Ship the package yourself: you can use a courier of your choice. We'll cover the cost of shipping (return or exchange).

  • Want home pickup? We can arrange it. Cost: €10.00 (Italy). Shipping on the new item is free .

Conditions
Items intact, unused, with tags and original packaging .

How to apply
WhatsApp us at 3884231733 , including your name, order number , and whether you'd like a return or exchange . You'll receive instructions and a shipping address right away.

Refunds
After receiving and verifying the return, refund will be issued within 5 working days .
Cash on delivery → refund via bank transfer.

Address
Overground Store – Via Garibaldi 5, 59100 Prato
Support: info@overgroundstore.com